Shipping & Returns
Shipping & Delivery
Orders are shipped within 1-3 business days of purchase, unless otherwise noted. All orders are shipped via Postnord.
Estimated shipping times
- Denmark : 1 - 4 business days
- Europe : 2 - 5 business days
- Rest of the world : 4 - 7 business days
Please note these are average delivery times. Actual delivery time may take longer due to a variety of factors outside of Noi Noi Copenhagen's control, including international customs, weather conditions, your country's post office processing times, or holiday periods.
Free worldwide shipping
Please contact Noi Noi Copenhagen before returning any items.
Items must be returned within 14 days of purchase, and must be in unused condition and in original packaging. When the item is returned and approved, a full refund will be given.
Noi Noi Copenhagen do not cover the cost of returns and items must be returned at the customer’s expense. Additionally Noi Noi Copenhagen is not responsible for any item lost or damaged during return shipping.
If you regret your purchase, you can contact us at firstname.lastname@example.org
Noi Noi Copenhagen provides 24 months of warranty that covers manufacturing and material defects from the day the product is received. The warranty does not cover defects, damages, wear and tear caused by misuse, poor maintenance, violence or tampering. Any complaints regarding defects should be informed to email@example.com within reasonable time (2 months). The product can then be returned to repair, exchange, price reduction or refund depending on the specific situation. If the complaint is justified we will refund all reasonable shipping cost. The receipt for the shipping cost should be enclosed.
Wear and tear over time is normal, and is not considered a fault. The jewelry and gemstones are delicate and should be handled, stored & cleaned carefully. Jewelry damaged due to customer's negligence will not be accepted for refund.